- terms and conditions
terms and conditions
Terms of Sale
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of California Drone Supply, Copyright © 2014 - 2016, ALL RIGHTS RESERVED.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved.
Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Payment with: Credit Cards, Wire Transfer and PayPal
We accept the following credit cards: Visa, MasterCard, and American Express. Surcharges for using your credit card to make purchases may be added to orders with customer approval via inclusion on the invoice. Any surcharge added to a customer order will be equal to those fees charged to California Drone Supply by credit card processors for order related “transaction fees.” If customer does not approve of the added surcharge, then the order may be voided without penalty provided the customer has not taken possession of the merchandise.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
If you placed your order and chose the payment method "wire transfer" please wire transfer the total amount.
Please indicate that you want to use PayPal during the checkout process.
We do accept PayPal for an additional fee.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless other arrangements are made. You will only be charged for shipping at the rate quoted to you on your purchase receipt.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. California Drone Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether California Drone Supply signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
California Drone Supply reserves the right to ship all out-of-stock products as they become available. If the out-of-stock product is expected within 5-7 days, we reserve the right to hold your order and ship complete. If the out-of-stock product is not expected within 5-7 days, we reserve the right to split your order into 2 shipments.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the California Drone Supply site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the California Drone Supply site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase, except for DJI Products. Please see DJI Return policy below. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All sales are final for reduced price items and used items.
If a product is found to be broken, faulty, or otherwise inoperable, please initiate a RMA (Return Merchandise Authorization) in your online account. Items returned will be fixed or replaced by a new part, in kind. Pending on the nature of the malfunction we may chose to send the part directly to the manufacturer for repairs. In cases of SMD board work we will send your part(s) to original manufacturer for repairs. Please be aware that this may take a significant amount of time.
Returns will not be shipped until we receive the RMA item. Please do not under any circumstances return a product before receiving prior authorization from our Staff. We reserve the right to apply a restocking charge up to 20% of the value of the product. Store credit will be issued only after we received, inspected, and determined the product is in resalable condition. All other refund issues will be considered at a case-by-case basis. Refunds will be issued at the discretion of our management based on prior agreement with the customer.
DJI Return Policy
DJI only allows us to process RMA's that are within 10 days of the end customers date of purchase. We have to receive the item within this 10 day period in order to get authorization from DJI to send it in for warranty issues. All items must be packed in the original, unmarked packaging including any accessories, documentations, and registration that shipped with the item. All serial numbers must match what is on the original packaging. If the item has been involved in any kind of crash, fall, or accident, even if it is a manufacturer defect, it will need to be returned to DJI directly.
Beyond this 10 day window, the end user will need to contact DJI directly for any warranty issues.
FREEFLY SYSTEMS Return Policy
Buyers must obtain a Return Merchandise Authorization (“RMA”) prior to the return of any Product. Product, except batteries, may only be returned for refund within fourteen (14) days of original delivery by California Drone Supply at shipped address specified by Buyer, provided the Product is in as new condition and passes California Drone Supply quality control.
a.) Factory Seal – If the factory seal on the Product has been broken, a return will not be accepted, unless California Drone Supply gives specific approval for such a return after evaluation and the returned Product is subject to a 25% restocking fee. All equipment must be shipped in as new condition and in the original shipping materials. Refunds are subject to an evaluation of the merchandise upon receipt at California Drone Supply as defined above, in addition to other tests to ascertain condition of returned goods. A refund less the restocking fee will be provided within thirty (30) days of completion of evaluation of goods at California Drone Supply.
b.) Engraving – On certain Products, California Drone Supply may offer the option for custom engraving. Please carefully review any engraving request before submitting. California Drone Supply will not be responsible for any errors made when submitting the engraving request. A pre-ordered Product containing custom engraving may be cancelled prior to shipment, but any deposit paid on the pre-ordered Product will become non-refundable. Custom engraved products may be returned for refund, less the deposit paid on the pre-ordered Product, within fourteen (14) days of original delivery by California Drone Supply at shipped address specified by Buyer, provided the Product is in as new condition and passes California Drone Supply quality control. If the factory seal on a custom engraved product has been broken, a return will not be accepted, unless California Drone Supply gives specific approval for such a return after evaluation and the returned Product is subject to a 25% restocking fee plus the amount of the deposit paid on the pre-ordered Product. California Drone Supply’s Standard Warranty does not cover replacement of engraving. In the event your engraved product receives services under California Drone Supply’s Standard Warranty, use of necessary replacement parts may eliminate the engraving on the Product.
c.) Shipping – Buyer is responsible for shipping costs to return Product to California Drone Supply. The shipping costs must be prepaid and the Product should be shipped in its original container, or an equivalent, properly packed to withstand the hazards of shipment and be fully insured.
d.) Buyer has ten (10) days from the date the RMA is issued to deliver the Product to California Drone Supply. All Product not delivered ten (10) days after the RMA was issued will not be considered eligible as a return for credit and California Drone Supply will return Product to Buyer and Buyer will assume all shipping costs.
e.) Dangerous Goods Requirements – Buyer acknowledges that Buyer has been advised of the Dangerous Goods shipping requirements relating to lithium ion batteries. If Buyer’s return includes a lithium ion battery, Buyer agrees to have the battery shipped by a certified shipper of Dangerous Goods. Buyer further agrees not to attempt to ship any lithium ion battery that has been physically damaged. Buyer agrees to indemnify and hold California Drone Supply and its employees harmless from any and all liability arising from Buyer’s failure to comply with this provision.
f.) Export and Re-Export Restrictions and Regulations – Buyer agrees to comply with all export and re-export restrictions and regulations of the Department of Commerce and any other United States or foreign agencies and authorities in connection with Buyer’s use of California Drone Supply products and services. Buyer agrees to not violate any local, state, federal or foreign laws. Buyer agrees not to transfer or authorize the transfer of any materials to a prohibited country in violation of any laws. In particular, but without limitation, the materials may not, in violation of any laws, be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, or the U.S. Commerce Department’s Table of Deny Orders, or U.S. Department of Commerce Entity List of Proliferation Concern, or the U.S. State Department Debarred Parties List. By using any materials subject to any such restrictions and regulations, Buyer represents and warrants that Buyer is not located in, under the control of, or a national or resident of any such country or on any such list.
Most orders received by 11:00 AM will be shipped on the same day. Most orders placed after 12:00 or on Saturdays, Sundays, and all U.S. Holidays will be shipped on the next business day. California Drone Supply reserves the right to ship all out-of-stock products as they become available. If the out-of-stock product is expected within 5-7 days, we reserve the right to hold your order and ship complete. If the out-of-stock product is not expected within 5-7 days, we reserve the right to split your order into 2 shipments. It is the customer's responsibility to purchase insurance for all orders. California Drone Supply will not be held responsible for lost packages or items damaged in transit that are NOT insured. Please consider the shipping or transit time for all orders as only an estimate. We encourage you to order in a timely fashion to avoid unforeseen delays caused by weather, shipping interruptions and/or product availability. INTERNATIONAL CUSTOMERS: It is California Drone Supply's policy to declare actual values for custom's agencies worldwide. We will not undervalue any shipment. It is the customer's responsibility to pay all customs/duties/brokerage fees (if applicable) for the shipping method selected. California Drone Supply reserves the right to change the shipping method on any international order valued at $2,500.00 or more. Customs clearance varies per order and per country; please allow for additional customs clearance time. RTF CUSTOMERS: All RTF orders ship after full assembly, testing and payment. We cannot guarantee when your order will arrive.
The shipping of some lithium ion batteries is restricted and requires hazardous materials safety compliance. Note that California Drone Supply reserves the right to change shipping methods for orders containing lithium ion batteries. Please handle all batteries with care.
California Drone Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, California Drone Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. California Drone Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, California Drone Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price
California Drone Supply assumes no liability for damage or injury associated with the use of the systems sold. California Drone Supply does not guarantee error-free behavior of the electronics or software. Despite careful preparation and review, California Drone Supply does not assume any warranty or liability (direct or indirect) for the accuracy of the software, hardware or information. RTF Platforms and Mikrokopter equipment will require the use of a computer to change parameters and settings of the MikroKopter.
Liability for adjustments
Purchaser is responsible for any personal adjustments to their platforms.
Liability for damages
Purchaser assumes all liability for damages to property or persons caused by the equipment.
Liability for improper use
Purchaser assumes liability for improper use of this product.
It is recommended that Purchaser not fly without purchasing liability insurance. This helps cover costs in the event that persons are hurt or property is damaged as a result of your multi-rotor. In general, model aircraft are not covered by standard liability insurance.
Assumption of Risk
Purchaser will assume all risk and determine the suitability of the product for his or her intended use. Anyone injured or any property damaged by use of this product is the sole responsibility of the user.
IN NO EVENT SHALL CALIFORNIA DRONE SUPPLY BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATED TO THE USE OF PRODUCTS SOLD. INDEMNITY: PURCHSER SHALL INDEMNIFY AND HOLD HARMELESS CALIFORNIA DRONE SUPPLY, ITS OFFICERS, DIRECTORS, AGENTS, REPRESENTATIVES AND EMPLOYEES FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES ACTUALLY INCURRED) ON ACCOUNT OF DEATH OR INJURY TO ANY PERSON OR DAMAGE TO ANY PROPERTY ARISING FROM OR IN CONNECTION WITH ANY GOODS SUPPLIED. THIS INDEMNITY SHALL APPLY WITHOUT REGARD TO WHETHER THE CLAIM, DAMAGE, LIABILITY OR EXPENSE IS BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT.